Returns & Refunds

Last updated: January 2026

Our Commitment

At Military Resilience, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return:

  • Items must be unused and in the same condition that you received them
  • Items must be in the original packaging
  • You must have the receipt or proof of purchase
  • Items must not be marked as final sale or non-returnable

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable products
  • Items marked as final sale
  • Personalised or custom-made items
  • Items that have been worn, washed, or altered

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us via our Contact page with your order number and reason for return
  2. Wait for our team to provide you with return instructions and a return address
  3. Pack the item securely in its original packaging
  4. Ship the item to the provided address
  5. Keep your shipping receipt as proof of return

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. We recommend using a trackable shipping service for returns, as we cannot be held responsible for items lost in transit.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5-10 business days.

Exchanges

If you need to exchange an item for a different size or colour, please initiate a return and place a new order for the desired item. This ensures the fastest processing time and availability of your preferred item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

Contact Us

If you have any questions about our Returns and Refunds policy, please contact us through our Contact page. Our team is here to help ensure your satisfaction.